Harbour Underwriting issues dispute insurance for claimants in £600m BT class action

5 Oct 2021

Harbour Underwriting has issued adverse costs insurance cover of £9.9m in respect of a claim by 2.3 million BT customers that the telecoms company overcharged them for their landline telephone service between October 2015 and April 2018.

A Competition Appeal Tribunal has allowed the founder of consumer group Collective Action on Landlines (CALL), Justin Le Patourel, to bring a £600m class action against BT on behalf of 2.3 million landline-only customers. Many of these customers are believed to be elderly or from low-income households.

Mr Patourel said: We believe that BT has been overcharging millions of its most loyal customers for years. We are thrilled that this decision will bring us one step closer to putting right this injustice.”

Customers affected may be entitled to repayment of up to £500 each if the class action succeeds.

Justin Le Patourel and CALL are being advised by law firm Mishcon de Reya with funding being provided by Harbour Underwriting’s sister company, Harbour Litigation Funding.

Harbour Underwriting has issued adverse costs cover to insure against the claimants losing the case and being ordered by the court to pay BT’s legal costs.

BT has said it strongly disagrees with what it describes as a “speculative claim”. A BT spokesman said: “We take our responsibilities to customers very seriously and will defend ourselves against any claim that suggests otherwise.”

Harbour Underwriting’s underwriting director Rocco Pirozzolo says: “The decision by the Competition Appeal Tribunal will enable millions of BT customers to bring a claim for repayment of sums they believe BT has overcharged them. This case shows how important litigation funding and dispute insurance have become in consumer class actions and providing access to the judicial system.”

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